Travel Agent Hastings - Local Expertise, Better Holidays
At YOU Travel Napier, we plan holidays for travellers from Hastings and across Hawke's Bay every day. From a quick getaway to Rarotonga through to a complex multi-country itinerary - cruises, coach touring, Europe, South America, Africa, Japan - we handle every detail so you don't have to. We're independent, locally owned, and have been doing this since 1997. Over 21,800 trips booked. We know how to get it right.
Why Hastings Travellers Choose YOU Travel Napier
Local Advice You Can Trust
We're a Hawke's Bay business. We know this community, we know how Kiwis travel, and we bring those two things together every time we sit down with a client. Whether you're from Hastings, Havelock North, or anywhere across the bay - we work with you, not a script.
Truly Independent
Unlike corporate travel agencies, we're not tied to a head office in Australia or restricted to a preferred supplier list. Stephen owns this business, which means we deal with whoever is best for you. Independence makes a real difference to the quality and value of what we can offer.
Expert Guidance When It Matters Most
People come to us with trips worth $10,000, $30,000, sometimes $50,000. That's a lot of money to get wrong. Our agents know how airlines behave, how to read the fine print, and what to do when things don't go to plan. When disruption happens (and sometimes it does), we're the ones sorting it out, not an offshore call centre.
We're Easy to Reach - Including After Hours
Call us, email us, walk in. We're available during business hours and reachable after hours for urgent matters - Stephen's mobile picks up when it counts. You're never left on your own while you're travelling.
Meet Stephen Jennings
Stephen has been helping travellers from Hastings, Napier, and across Hawke's Bay plan their holidays for more than 28 years. As an IATA-accredited agent, he can issue airline tickets directly from airlines - something most agents simply can't do. He's TAANZ and CLIA accredited, holds relationships with the world's leading cruise lines, and has a track record that speaks for itself: 21,820 trips booked since 2002.
Known for straight-talking advice and attention to detail, Stephen takes the time to get every trip right - whether it's a first-time family holiday, a bucket-list cruise, or a fully custom multi-country itinerary.
The trusted travel agent Hastings and Napier clients return to year after year.
What We Can Help You With
From Hastings, we handle the full range of travel:
- Cruises — world cruise lines including Viking, Oceania, and more. We're CLIA accredited and cruise is one of our specialities.
- Coach Touring — fully escorted coach tours through Europe and beyond. Great value, great company, zero hassle.
- Stephen's Guided Tours — personally designed, marketed, and escorted group tours for Hawke's Bay travellers. Exclusive departures with a guide who actually knows you.
- Custom Itineraries — complex, multi-destination trips to South America, Africa, Indochina, Japan, South Korea, and beyond. These are the trips where expertise really matters.
- Island Holidays — Fiji, Rarotonga, Bali, and the Pacific. Quick getaways done properly.
- Flights, Accommodation & Travel Insurance — premium cabin bookings, hotel sourcing, and insurance that actually covers what you need.
We take care of the details so you can focus on the adventure.
How We Work With Hastings Clients
Step 1 — Get in Touch Call or email to arrange a time. No obligation - just a conversation.
Step 2 — Your Consultation We prefer face to face. Come into our Napier office, or we can arrange a remote consultation. We find we can achieve a lot more in one good conversation than weeks of back-and-forth email.
Step 3 — Your Itinerary We do the research, apply our supplier relationships, and build a draft itinerary tailored specifically to you.
Step 4 — Refine & Confirm We work through the detail together until everything is exactly right.
Step 5 — Book, Deposit, Done Once you're happy, we lock it in. Then you travel - with us behind you the whole way.
Looking for a Travel Agent in Hastings?
Whether you're in Hastings, Havelock North, or anywhere across Hawke's Bay - we'd love to help you plan something worth looking forward to.
As your local travel agent in Hastings and across the bay, we make it easy. Most trips are arranged by phone or email without you ever needing to leave home — or you're welcome to come in and see us. Either way, you get the same expert, personal service.